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Returns & Exchanges

What is your return policy?

All returns must be processed within 30 days of receiving the order. Order number must be provided to place a return.  

You will be refunded in full to your original form of payment. Please note; your original shipping charges are not refunded. Email us at and we'll help you place the return. 

What is your exchange policy?

An exchange is similar to a return, it must be processed within 30 days of receiving the order. The order number must be provided to exchange.

You will be issued a store credit as soon as the product reached us, please email us at and we will help you. 

What if my product was broken or damaged in the mail?

 If your Axel Accents have any damage when you receive it, please reach out to immediately with your order number, a photo of the damage, and we'll send you a new one. We do take great care in packaging our products but accidents do happen. You will need to report the damaged product(s) within 24 hours of receiving it. 

How long does it take to process a return?

Credit cards refunds usually take 5-10 business days to appear on your statement